You have a right to expect a high standard of medical care and we will aim at all times to provide the very best care possible within the resources available. In order that we can provide this level of care, we require that you take full responsibility for ensuring that you do not abuse the service; e.g., it is your responsibility to cancel in good time any unwanted appointments.
Very occasionally, the practice/patient relationship breaks down completely. In this situation, the patient may choose to register with a different practice. The practice also has the right to remove that patient from their list. This would usually only follow a warning that had failed to remedy the situation. We would normally give the patient a specific reason in writing for the removal.