Mount Road Practice – Did Not Attend Policy

To view our DNA Policy see the below link: –

Did not attend (DNA) policy

Overview for all patients 

• When a patient fails to attend an appointment or gives less than 24 hours’ notice to cancel an appointment, it is to be recorded as a did not attend (DNA). 

• When a child fails to attend an appointment, this is referred to as ‘was not brought’ (WNB), and such occurrences are to be discussed with the Safeguarding Lead. For DNA’s for Immunisation Appointment see Page 6. 

• All failed appointments including telephone calls and home visits are to be recorded on the clinical system using the appropriate SNOMED CT ID. 

• Managing DNAs involves clinical and non-clinical staff and a coordinated approach is essential if preventative measures are to be effective. 

• Appointments classed as DNA or WSB MIGHT result in a letter being sent to the patient.

• If a patient accumulates three DNAs in a 12-month period, then discussions will take place to determine whether the patient is to be removed from the practice list.